App Portal / App Broker ServiceNow Web Services
App Portal and App Broker for ServiceNow include web services to integrate with ServiceNow, which are listed on the Site Management > ITSM Integration view. The number of systems listed depends upon which ServiceNow integration features that you have configured.
| System Name | Feature | Description |
|---|---|---|
| ServiceNow - Create Incident Management Service | Standard App Portal Integration with ServiceNow | Use to create a ServiceNow incident. |
| ServiceNow - Create Request Management Service | Standard App Portal Integration with ServiceNow | Use to generate a request in ServiceNow for account creation in Box, Office 365, or Salesforce. |
| ServiceNow - Catalog Import Set Management Service | App Broker for ServiceNow | Use to request catalog items in ServiceNow using the ServiceNow interface. |
| ServiceNow - Update Task Sequence Request Management Service | App Broker for ServiceNow | This operation is used to push the status of Employee App Provision Requests from App Portal to ServiceNow. |
For more information, see Configuring ITSM Integration.