Enabling a Catalog Item to Be Requested on Behalf of Another User / Device
You can configure a catalog item so that a user can request that catalog item for another person or another person’s device. App Portal offers several different “request on behalf” options for a catalog item, which are specified on the General > Global tab of the Catalog Item Properties dialog box.
If any of these “request on behalf” options are selected, the requester will be able to use the selected method(s) to search for (or specify) users or to identify the target(s) of the request. The following “request on behalf” options are available:
| Option | Administrator selects this option on the Catalog Item Properties dialog box | Requester selects this option on the Choose Target panel | Description |
|---|---|---|---|
| To search all users by machine name, full name, or user name | Enable request on behalf? | Search for people or computers | Requester can search by machine name, full name, or user name to locate the target device(s) / user(s) of the request. See Request on Behalf by or Users. |
| To search all users by Active Directory account attributes | Enable request to AD property? | Search using account attributes | Requester can search by Active Directory account attributes to locate the target device(s) / user(s) of the request. See Request on Behalf by Active Directory Property. |
| To search only users who report to the requester by machine name, full name, or user name | Enable request for AD manager? | People who report to me | Requester can search a list of direct reports by machine name, full name, or user name to locate the target device(s) / user(s) of the request. See Request On Behalf By Manager’s Direct Reports. |
| To manually enter a list of machine names or user IDs | Enable request to manual list? | Add machine names or user IDs manually | Requester can manually add a list of machine names or user IDs to identify the target device(s) / user(s) of the request. See Request on Behalf by Entering a List of Machine Names or User IDs. |
note
In order to have access to these “request on behalf” options, the requester must have been assigned the Request on Behalf role under Catalog Management > Catalog Security.